Remote and on-site support
Channels and coverage defined by your service agreement.
Business IT support
Your team needs to work. We help resolve the issues.
User support, diagnosis and follow-up to restore business productivity.
ETICS · Your business partner
Solutions with a clear scope.
Computers and peripherals
Operating systems, configuration, printing and diagnosis.
Email and connectivity
User assistance with email, access and resource connectivity.
Support agreement
Recurring support with a defined scope.
Prepaid support hours
Support capacity for changing requirements.
Per-incident service
Support for a specific requirement.
How we work
Prevent. Resolve. Improve.
- Registration
- Diagnosis
- Resolution
- Documented closure
Before we start
How is the scope defined?
We review your requirements, equipment, locations and priorities to prepare a proposal.
What are the response times?
They are established in the agreement according to your selected service and SLA.
Next step