Parts included
Replacement of required components covered by your agreement.
Post-warranty support
Support for mission-critical equipment.
When manufacturer warranty is no longer available, ETICS provides technical assistance and replacement parts for the term of your service agreement, within its agreed scope.
ETICS · Your business partner
Solutions with a clear scope.
Engineer assistance
Diagnosis and technical assistance for repairs.
Three coverage options
The SLA is defined in a meeting around your requirements.
Servers
Mission-critical computing infrastructure.
SAN/NAS storage
Equipment supporting your business information.
Critical networks
Server switches, core routers and critical firewalls. Access-layer equipment is excluded.
How we work
Prevent. Resolve. Improve.
- Equipment details
- Assessment
- SLA proposal
- Agreement
Before we start
How is the scope defined?
We review your requirements, equipment, locations and priorities to prepare a proposal.
What are the response times?
They are established in the agreement according to your selected service and SLA.
Next step